Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best and most user-friendly experience possible. Click a question below to view the answer.

1. How can I change something in my order?

If you need to change something your order, please contact us immediately. We are able to update your order to your requirement if you need to do so.

2. Can I track my order?

Yes, you can! As a partner you will have access to a one-of-a-kind tracking system designed by us which will allow you to track your cargo every step of the journey, as well as view numerous details related to your trip.

3. How long will my order take to be delivered?

Delivery times will depend on a multitude of factors; these can range from truck-bans to unforced accidents. We do have set delivery times for locations we deliver to and we always do our absolute best to adhere to these delivery times.

4. Do I need an account and what are the benefits?

It's not required to create an account. However, having an account provides you with some features not accessible to guests.

5. Do I need to insure my shipment?

It is not required to insure a shipment you wish to send with us. Though we all know that unforeseen circumstances may happen. The best course of action is to insure your shipment when sending it.

6. How can I get a cost-estimate for a shipment?

If you are not in partnership with us yet and would like to receive a cost-estimate for a shipment, please get in touch with us by visiting our Contact Us page.